We'll be able to help you quickly by chatting with you online or through a quick phone call. You may be asked to in.
This helps us find your information. Select the topic that best matches your issue from the menu.
Click the Call us, Chat chat us, or us link on the right side of the. Phone We offer phone support for most issues. Selecting the topic that best matches your question will help us make sure your issue is resolved as quickly as possible.
Make sure that you use the phone and the one-off passcode you're given. This ensures that we have the information we need when we talk to you.
Don't share the phone with others. There are different phone s to contact different eBay Customer Service teams.
Chat You can also chat with us. We may ask you to send us an if we need to investigate your issue further. Please make sure you fill out the form completely and with as much chat as possible. Answer Centre Get quick help from other eBay members.
Things to keep in mind when contacting us When contacting us, provide as many details as you can. Include dates, itemuser IDs, and any steps you took before asking your question.
If you have a general question about a particular transaction, please contact your buyer or seller before you. Depending on your specific issue or question, not all of the chat options may be available. We won't be able to respond to your message.
Tomake sure you follow the instructions below. Sending information to Customer Service Sometimes the Customer Service team may ask you for more information to resolve a problem on your.
For example, if you made a payment for your seller chaf but it isn't shown on yourwe might ask you to send us a chat of your bank or chat statement. Meet guys online chat fastest and easiest way to send us your documents is to scan all of the documents and them to us electronically. If we've asked you to send us cyat, we should have sent you a link to another Help where you can the documents.
There are different links for sending documents to different eBay teams. To your documents: Scan or take a digital photo of your documents. Save the documents on your computer e. Go to the and in. Check the we sent you for the link.
Click Browse to select the documents you've saved on your computer, then click Open to add them to the list. Choose the type of document s from the drop-down list, and enter a comment in the box on the right. Once you're ready, click. Check your documents and click Send. Tips: The chat file size can't be more than 1 MB.
You might need to re-size the document if it was scanned as a picture. We can only accept files in.
You might need to re-format your file. Check your files before sending them to make sure that the scanned documents are complete and legible.
You can delete files and re-scan them if necessary. Note: So that we can resolve your issue as quickly as possible, we strongly chst you to use our feature to send us documents, or to use the button for all chat queries. If you fax or post documents to us, your request may take ificantly longer due to the additional processing time required. Contact Customer Support If you have an additional chat about this subject, please us at Customer Support.
If you would like to ask a question on another subject, please use the. Have a question? We can help.